Can I get texts as well as, or instead of, emails?
Yes, by selecting SMS notifications within the app.
Do I need to do anything after I sign up?
Once you booked your first pickup we will provide you with one of our branded bags upon delivery of your first order.
How will I be billed?
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text, just update that in your notification preferences.
How does my laundry get weighed?
Your laundry will be weighed before we wash it. All bulk items that are charged separately are removed prior to weighing.
Which credit cards do you accept?
We accept MasterCard, Visa, Discover, and American Express cards.
What happens if my Credit Card is declined?
When we pick up your items, we will weigh and pre-authorize your card. If the charge is not accepted, we reserve the right to hold off on processing your laundry until it is cleared. You will see notifications of this based on your preferences. If your items are laundered, we reserve the right to hold your items until your invoice is paid. Once paid, we will drop off when we are next in your area, no more than 3 business days.
What bags do I use for my first service?
Since you won’t have our Wrinkle Free Delivery bags to use for your first service, you can use any laundry bag of your own or a kitchen bag.
When is the latest I could schedule a pickup?
Please schedule your pickup by 8:00AM Eastern Time the day of your pickup. This allows enough time for Wrinkle Free Delivery drivers to plan their routes for the day.
Is there a way that Wrinkle Free Laundry could remind me to leave my laundry out for pickup?
Sure. You can choose to receive reminders by email, text, or both the day before your pickup is scheduled.
What time should I leave my laundry out by?
Our drivers start driving their routes as early as 7 a.m. and may continue making pickups and drop-offs into the evening. Please leave your laundry out by 7am.
Could you pick up and deliver to my place of work?
Absolutely. We can pick up and drop off your clothes at any address in our service area. We will do our best to accommodate specific time frames, but cannot make any guarantees.
I received a bag of laundry that is not mine, what do I do?
Please reach out to our customer care team and inform us and we will take it from there.
