Terms of Service
Delivery Policy for Wrinkle Free Delivery LLC
Standard Delivery Timeframe
Customers can expect prompt and timely delivery of their orders. Unless otherwise specified, orders will be delivered back to the customer within 48 hours from the date of pick-up. We strive to maintain this delivery schedule to provide the best possible service to our customers.
We do not accommodate same-day delivery unless pre-approved by Wrinkle Free Delivery LLC. If a customer requires same-day delivery, they must contact our customer support team to discuss the feasibility and any additional charges that may apply.
In the event that a customer's order is delayed, we will make every effort to contact them at least 24 hours in advance to inform them of the delay and provide an estimated revised delivery time. We understand the importance of timely delivery and will do our best to minimize any inconvenience caused by delays.
Notification of Late Deliveries
If our delivery driver is running late or behind schedule, a member of our support staff will contact the customer to notify them of the delay and provide an updated estimated time of arrival for their order.
Delivery Location and Access
Customers are responsible for providing accurate delivery address information and ensuring that our delivery driver has safe and reasonable access to the delivery location. We cannot be held liable for any delays or failed deliveries caused by incorrect address information or inaccessible delivery locations.
If a customer is not present at the delivery location at the agreed-upon time, we reserve the right to leave the order in a secure location, if available, or return it to our facility. Customers may be required to pay an additional fee for re-delivery in such cases.
Changes to Delivery Policy
We reserve the right to modify, amend, or update this Delivery Policy at any time and at our sole discretion. Changes to the policy will become effective immediately upon posting on our website or other applicable communication channels. Customers are responsible for reviewing the policy periodically to stay informed about any updates or changes.
Refund and Re-Cleaning Policy for Wrinkle Free Delivery LLC.
If a customer finds stains on their cleaned items upon delivery, we offer to re-clean the items at no additional cost. The customer must report the issue within 48 hours of receiving the cleaned items to be eligible for this service. Items must be returned in the same condition as received, without any further damage or stains.
Second Cleaning Attempts
In the event that the stains persist after the initial re-cleaning, we will make a second attempt to clean the items. If the stains still remain after the second cleaning attempt, we may, at our sole discretion, offer the customer account credit for the cost of cleaning the affected items.
Challenging Stains and Cleaning Limitations
We reserve the right to inform customers if we determine that certain items may present challenges in the cleaning process due to the nature of the stains or fabric. In such cases, we will notify the customer before proceeding with the cleaning and inform them that there is no guarantee that the stains will be removed. The customer may choose to proceed with the cleaning attempt, understanding that they will still be billed for the service regardless of the outcome.
We exercise utmost care in processing items entrusted to us and use cleaning processes that are best suited to the nature and condition of each individual item. Nevertheless, we cannot assume responsibility for inherent weaknesses, defects, or damage in fabrics that may not be apparent prior to processing. We are not liable for any damage caused to items during the cleaning process, unless it can be proven that the damage was a direct result of negligence on our part.
Lost or Unclaimed Items
We make every effort to ensure that items are returned to customers in a timely manner. However, we cannot be held liable for any items that are lost or damaged during the delivery process. Unclaimed items will be held for a period of 60 days, after which they will be donated to a charity of our choice.
Subscription Services and Billing
We offer subscription plans for customers who require regular laundry wash and delivery services. By opting for a subscription plan, customers agree to be billed on a monthly or weekly basis, with the billing cycle starting from the date of the first pick-up.
a. Subscription Plan Pricing
Subscription plan pricing is based on the volume and type of items to be cleaned each month. Details of the specific subscription plans and applicable pricing can be found on our website or by contacting our customer service team.
b. Monthly Usage Limits
Each subscription plan comes with a monthly usage limit (in terms of items or weight, as specified in the plan). Customers are responsible for keeping track of their usage and ensuring that they do not exceed the limits of their chosen plan. Any items picked up that exceed the monthly usage limit will be billed at our standard per-item rates, in addition to the monthly subscription fee.
c. Billing and Payments
Customers will be billed monthly, with charges automatically applied to the payment method provided during the subscription sign-up process. It is the customer's responsibility to ensure that their payment information is up to date and that there are sufficient funds available for billing. In the event of non-payment or declined payment, we reserve the right to suspend or terminate the subscription services until the outstanding balance is cleared.
d. Subscription Cancellations and Refunds
Customers may cancel their subscription at any time by contacting our customer service team. Cancellations must be made at least 48 hours before the next billing cycle to avoid being charged for the subsequent month. Refunds for unused subscription services will not be provided. In the event of a cancellation, customers will still be responsible for any outstanding charges incurred during the active subscription period.
By choosing a subscription plan, customers agree to the terms and conditions outlined in this Subscription Services and Billing clause, in addition to the aforementioned Refund and Re-Cleaning Policy.
We reserve the right to modify, amend, or update this Refund and Re-Cleaning Policy, the Subscription Services and Billing clause, and any other policies related to our services at any time and at our sole discretion. Changes to the policies will become effective immediately upon posting on our website or other applicable communication channels.
It is the customer's responsibility to review these policies periodically to stay informed about any updates or changes. Continued use of our services after the implementation of any modifications or updates constitutes the customer's acceptance of the amended policies.
In the event of significant changes to our policies that may materially affect the customers, we will make reasonable efforts to notify them via email or other means of communication. However, it remains the customer's responsibility to be aware of the most current version of our policies.
By using our services, customers agree to the terms and conditions outlined in these policies.